Refund Policy

Refund policy will be voided if,

At Ecom Ease Automation, our mission is to provide top-tier services that help businesses thrive on ecommerce platforms. While we work diligently to ensure client satisfaction, we understand that there may be circumstances where a refund is requested. This policy outlines the terms, processes, and scenarios regarding refunds.

1. Refund Eligibility:

Refunds are considered on a case-by-case basis and depend on the type of service provided and the circumstances surrounding the request. A refund may be issued if:

• The agreed-upon service was not delivered according to the timeframe as outlined in the service agreement.
• There was a significant error or delay caused by Ecom Ease Automation that materially impacts the results of the service.

2. Non-Refundable Situations:

Certain services and scenarios are not eligible for refunds due to their nature or incurred costs. Non-refundable scenarios include:

• Consultation Services: Fees paid for consulting or advisory sessions are final and non-refundable.
• Delivered Services: Once a service has been fully executed and acknowledged by the client, it is considered final and delivered.
• Advertising & PPC Costs: Any expenses incurred through Pay-Per-Click (PPC) or other advertising campaigns are non-refundable, as these funds are paid directly to third-party platforms such as Amazon, TikTok, Meta, and Etsy etc.
• Change of Mind: Refunds will not be provided if a client changes their mind or decides to discontinue the service for personal reasons which has no link with the performance of Ecom Ease Automation.
• Budget Constraints: Refunds will not be issued if the client’s limited budget or financial restrictions prevent them from continuing the service or achieving the desired results.

3. How to Request a Refund:

To initiate a refund request, please follow these steps:

• Submit Your Request: Email info@ecomeaseautomation.com with the subject line “Refund Request” including
  1. Your full name and contact information
  2. The service in question
  3. A detailed explanation of the reason for the refund request
• Review Process: 2.Our team will carefully review your request within 7 business days. We may request additional documentation or information to assess the claim.
• Response Timeline: You will receive a decision regarding your refund request within 10-12 business days of submission.

4. Refund Outcomes:

• Full Refund: Issued if the service was not delivered as per the agreed terms.
• Partial Refund: Issued if part of the service was delivered but not completed or failed to meet the agreed scope.
• No Refund: Issued if the service was delivered according to the agreement, or the request falls under non-refundable scenarios outlined above.

5. Refund Processing:

Approved refunds will be processed and credited back to the original payment method within 10–15 business days. Ecom Ease Automation is not responsible for delays caused by banks or third-party payment processors.